Return & Refund Policy | Jintex
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Return & Refund Policy

How we handle defective, damaged or incorrectly shipped parts.

Last updated: 12 July 2026

1. Overview

This Return & Refund Policy explains when Jintex (“Jintex”, “we”, “us” or “our”) accepts returns, replacements and refunds for orders confirmed with us. As set out in our Terms & Conditions, the Site is an enquiry and catalogue tool, not a checkout — every order is confirmed separately by our sales team (by phone, email, WhatsApp or invoice) before dispatch. This Policy applies to parts dispatched under such a confirmed order.

2. Eligibility for Returns

Because parts are sourced and dispatched against your specific order, we only accept returns for:

  • Defective parts — the part is faulty or does not function as described;
  • Damaged in transit — the part arrives visibly damaged;
  • Incorrect item shipped — the part or part number received does not match what was confirmed on your order/invoice.

We do not accept returns for change of mind, incorrect part numbers selected by the customer, or parts that have been installed, used or altered, unless the fault only became apparent on installation. Returned parts must be unused, in their original packaging, and accompanied by the original invoice or order confirmation.

3. Reporting a Problem

You must report a defective, damaged or incorrect item to us within 48 hours of delivery to be eligible for a return. Please inspect your shipment promptly on arrival. Claims raised after this window may not be eligible for return, replacement or refund, except where required by applicable law.

4. How to Initiate a Return

To report an issue and request a return, contact us with:

  • Your order/invoice number;
  • Photos of the part and its packaging showing the defect, damage or mismatch;
  • A brief description of the issue.

Reach us at enquiry@jintex.in or via our Contact page. We will review your claim and confirm next steps — replacement, repair or refund — typically within 2 business days.

5. Return Shipping & Costs

Where a return is approved because the part was defective, damaged in transit, or the wrong item was shipped, Jintex bears the cost of return shipping and will arrange or reimburse it. For any other approved return, the customer is responsible for return shipping costs. Parts should be returned securely packaged to avoid further damage in transit.

6. Refunds

Once a returned part is received and inspected, approved refunds are issued to the original payment method within 7 business days. Where you would prefer a replacement part or credit against a future order instead of a refund, let us know when you raise your return and we will arrange it where possible.

7. Non-Returnable Items

Parts that have been installed, used, modified, or damaged after delivery due to misuse or improper installation are not eligible for return. Custom, made-to-order or specially sourced items are non-returnable unless defective or shipped in error.

8. Order Cancellations

Since orders are confirmed manually and dispatched against your specific request, cancellations must be requested before dispatch by contacting your sales representative or enquiry@jintex.in. Once an order has been dispatched, it is handled under this Return & Refund Policy rather than as a cancellation.

9. Contact Us

Questions about this Policy, or to start a return, can be sent to enquiry@jintex.in or via our Contact page.