Question 1

How do I find the exact part I need (by part number, machine model, or brand)?

Accepted Answer

Use the search bar to look up a part number or part name, or filter the catalogue by brand and machine model. If you're not sure of the exact part number, share a photo of the part or your machine model with us on WhatsApp/call (+91 63620 11752) or email enquiry@jintex.in and our team will help identify it.

Question 2

What if I can't find my part in the catalogue — can you source it?

Accepted Answer

Yes. Our online catalogue lists our regularly stocked parts, but we also source additional parts through our supplier network for JUKI, Brother, Jack, Pegasus, Siruba, Kansai and other brands. Send us the part number, a photo, or your machine model and we'll confirm availability and lead time.

Question 3

Is there a minimum order quantity for bulk/dealer orders?

Accepted Answer

No minimum order quantity — you can order a single piece or a full bulk shipment. Dealer and volume pricing applies automatically as your order quantity grows.

Question 4

Do you sell single pieces to individual tailors, or only bulk to factories?

Accepted Answer

Both. We supply single pieces to individual tailors and small workshops, as well as bulk orders to garment factories and dealers across India.

Question 5

How do I place an order (WhatsApp, email, phone, website form)?

Accepted Answer

Add the parts you need to your enquiry list on the website and submit it, or reach us directly on WhatsApp/call at +91 63620 11752 or email enquiry@jintex.in. Our team confirms availability and pricing, then shares payment and dispatch details.

Question 6

Are the parts genuine OEM, or compatible/aftermarket equivalents — and is that labeled clearly per product?

Accepted Answer

We stock both genuine OEM parts and quality compatible/aftermarket equivalents. Each product page clearly states which one you are buying.

Question 7

How do you ensure quality/inspection before dispatch?

Accepted Answer

Every part is checked for correct fitment and specification before packing. We offer a fitment guarantee on all parts, and electronic spares (motors, controllers, sensors, panels, etc.) carry a working warranty by default unless stated otherwise on the product page.

Question 8

Do you have part books/manuals available for specific machine models?

Accepted Answer

Yes, we maintain part-book catalogues (PDF) for major machine models across our brand range. Ask our team for the part book for your specific machine model and we'll share it.

Question 9

Which brands and machine models do you cover (full list beyond the featured few)?

Accepted Answer

We stock spares for JUKI, Brother, Jack, Pegasus, Siruba, Kansai, Singer and other major industrial sewing machine brands across a wide range of models. The homepage only features a selection — browse the full catalogue or ask us if your brand/model isn't listed.

Question 10

Why do some products show prices and others don't — how do I get a quote for those?

Accepted Answer

Prices are shown for parts with stable, current rates. For parts where pricing depends on stock, sourcing or order volume, we don't display a price online — add the item to your enquiry list or contact us directly and we'll send you a quote, typically within a business day.

Question 11

What payment methods are accepted (UPI, bank transfer, cash, credit terms for dealers)?

Accepted Answer

We accept UPI, NEFT/RTGS bank transfer, and cash for local/counter pickup. Registered dealers with an ongoing relationship can also be extended credit terms — ask our sales team.

Question 12

Do you offer dealer/volume pricing, and how does someone qualify?

Accepted Answer

Yes. Volume pricing applies as your order quantity grows, and registered dealers get standing discounted rates. To register as a dealer, contact our sales team with your business details.

Question 13

What are shipping costs and how are they calculated?

Accepted Answer

Shipping is calculated based on order weight/volume and destination, and confirmed before you finalise your order. Bulk and dealer orders are quoted with the most economical freight option for the destination.

Question 14

How long does delivery take to different regions of India (metro vs. remote areas)?

Accepted Answer

Metro cities typically receive orders in 2-4 business days; other regions may take 4-7 business days depending on courier serviceability. Exact timelines are confirmed at the time of dispatch.

Question 15

Do you ship pan-India from all 3 locations, or dispatch centrally?

Accepted Answer

We dispatch pan-India, with our Bangalore head office, Ahmedabad and Noida desks each serving their regions — orders are typically shipped from whichever location has the fastest stock and route to you.

Question 16

Is same-day dispatch guaranteed, or only for certain in-stock items?

Accepted Answer

Same-day dispatch applies to in-stock items ordered before our daily cut-off; sourced or out-of-stock parts are dispatched as soon as they arrive. We'll confirm the dispatch timeline when we confirm your order.

Question 17

What's the return/replacement policy if a part is wrong or defective?

Accepted Answer

We offer a fitment guarantee — if a part is wrong or doesn't fit as described, report it with photos/video within 7 days of delivery and we'll replace it at no extra cost.

Question 18

Is there a warranty on parts?

Accepted Answer

Electronic spares (motors, controllers, sensors, panels, etc.) carry a working warranty by default unless stated otherwise on the product page. Mechanical wear parts are covered under our fitment guarantee rather than a time-based warranty, in line with standard trade practice.

Question 19

Do you offer technical support if I'm unsure which part fits my machine?

Accepted Answer

Yes — share your machine's brand, model and a photo of the part or the machine's nameplate over WhatsApp, phone or email, and our team will help you identify the correct part before you order.

Question 20

How do I become a registered dealer or set up a long-term supply agreement?

Accepted Answer

Contact our sales team with your business/GST details and expected order volumes. We'll set you up with dealer pricing and, for regular bulk buyers, discuss credit terms and a standing supply arrangement.

Question 21

Do you issue GST invoices?

Accepted Answer

Yes, every order is billed with a proper GST invoice, so your purchase is fully accountable for input tax credit.

Question 22

What are your working hours across the three locations (site shows different hours for each)?

Accepted Answer

Bangalore (Head Office): Mon-Sat, 10:00 AM - 8:00 PM IST. Ahmedabad & Noida: Mon-Sat, 10:00 AM - 7:00 PM IST.

Brother

Cloth Cutting Machine

Jack

Juki

Kansai

Pegasus

Siruba

Yamato

Find any sewing machine part. Fast.

Shop by Machine Brands

Juki

Jack

Brother

Kansai

Siruba

Pegasus

Yamato

Cloth Cutting Machine

Download 300+ part-book manuals — free, no account needed

Jintex on Instagram

Common questions

Can’t find the part?

Location

Browse by brand and machine model

Brother

Cloth Cutting Machine

Jack

Juki

Kansai

Pegasus

Siruba

Yamato

Find any sewing machine part. Fast.

Brands we supply

Shop by Machine Brands

Juki

Jack

Brother

Kansai

Siruba

Pegasus

Yamato

Cloth Cutting Machine

Download 300+ part-book manuals — free, no account needed

Trusted by leading factories

Customer reviews

Jintex on Instagram

Common questions

Can’t find the part?

Location